Hiring For Customer Engagement

From 5 to 9 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Role: Can be full time / contract / freelance. Minimum 3 months till desired results are seen

We are a B2C ed-tech product company with 100s of callers (teachers call parents for various reasons - retention, renewal of admission, fees follow up, to give updates, to share student progress etc.)

We are looking at a person who can understand the business requirement, create a customer engagement framework, setup systems and processes, train the teachers (callers) and improve customer engagement metrics over a period of time.

Key responsibilities:

- Understand the need for customer engagement and service

- Define the process to improve customer engagement

- Develop a framework

- Align the teachers / tele-callers and train them

- Streamline the engagement process

- Develop metrics to track the progress

- Improve customer engagement and retention metrics

Qualifications:

- Atleast 5+ years experience in customer service or customer engagement roles

- Should have handled atleast a 50+ member calling/service team

- Should be technically sound to use CRM to track the data

- Experience in education industry, BPO, B2C product companies is preferred


Age: 30-40 yrs old

Role:Operations Manager

Salary: Not Disclosed by Recruiter

Industry:Education / Training

Functional AreaCustomer Success, Service & Operations

Role CategoryOperations

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

M/s.Nspira Management Services Pvt Ltd

At Nspira CBDs Product Operations, we are looking for individuals to be a part of our ConsumerBusiness Division, with relevant experience in product handling related to product design andproject management. The Product offering is focused on heart of the implementation issues andis aimed at creating a flexible, seamless product by strong process and execution of plans.The Product Management role helps clients experience a cutting-edge learning managementproduct that aims to improve student learning outcomes along with providing stellar userexperience.Our Client Focus: Ed-tech digital apps covering multiple stakeholders that include but not limitedto students, parents, teachers, principals and other admin staff etc.How Youll GrowAt Nspira CBD, weve dedicated a great deal of time to create a rich environment in which ourprofessionals can nurture and grow. We want our team to develop in its own way, playing accordingto their own strengths as they hone their leadership skills. As a part of our efforts, we provideexposure to challenging assignmentsto help accelerate their careers along the way.Nspira CBD’s CultureOur positive and dynamic culture allows our people to do their best every day. We allow theindividuals to display their uniqueness by offering flexibility in their working style to accomplishtheir daily goals. Our culture is an amalgamation of start-up and established firm’s culture, givingthe employee a unique experience to thrive in today’s dynamic and volatile work scenario.Work You Will DoNspira CBD offering works with clients from education industry to help them enable digitalpenetration through strong project management and implementation. Your work will entail thefollowing:The Team Consumer Business DivisionConsumer Business Division (CBD) focusses on offering Products and Services which have a hightouch with the end users and customers in the Education sector, including students, teachers andparents. This Portfolio combines our functional and technical capabilities to help clients transform,modernize, and run their existing interactions with complete technology enabled platforms. Addingto that, this Portfolio seeks to enhance our clients’ test operations, and help them take advantageof new technologies.As a Portfolio, Product Operations division brings deep operations experience, with a pragmaticmindset to solve clients' most complex operational and execution problems. Professionals shallLEAD solutions and programs that translate the designed strategy into executable initiatives andEXECUTE and SUSTAIN tailored solutions through flexible operations.

Company Info
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Contact Company:M/s.Nspira Management Services Pvt Ltd

Address:3-5-590 401,,,VITTALWADI,NARAYANAGUDA, Hyderabad, Telangana, India